Frequently Asked Questions

Where do i start?
We’ve laid it all out for you here: Pinformation

I’ve never made a pin, is it hard?
We make it simple for you. Just fill out our form located here: Get a Quote

What shapes can my pin be?
We can make any shape you want! We customize your actual design!

What size should i choose?
Popular sizes among artists and collectors range from 1.125″ – 1.5″. The more detailed your design is, the larger the pin size should be.

Can i order less than 100 pins?
Yes, but we don’t recommend it. You would get 100 pins for almost the same price as 50 pins. The more you order the cheaper it costs.

What format should i send my file in?
Vectored files are preferred, but we accept most types including .ai, .eps, .psd, .jpg, .png, .pdf and more.

I don’t have a computer vector, but i have a drawing. Can i still make a pin?
Yes! Just email us the image and we will make it happen for you. With simple designs we’ll help you vector it for no additional charge!

How long will it take to get my pin?
Standard shipping takes 15-18 business days from the day of proof approval.

I need my pins faster than 18 days, can you do that?
Yes we offer 3 options outside Standard:

Express in 7-9 business days

(+20% additional)
Priority in 12-14 business days

(+10% additional)

I see a minor variation in one of my pins, why?
While the metal of the pins are machine cut, the color enamel is still handmade by humans. The level of craftsmanship from our factory is superior but on occasion you will see a minor variation among pins.

What if something’s wrong with my order?
Before we send your pins out, we make sure of the correct quantity & that each is up to our standards of quality control. If by chance there is a manufacturing error, we will resolve any issues.